Contact Bizzo Support

Two channels: live chat in the bottom-right corner of every page, and email at [email protected]. Phone support is not offered by design — every interaction is logged so that any later dispute has a written audit trail.

Live Chat — Median Under a Minute

Live chat is open 24/7. Median first response sits under 60 seconds outside peak; during AU peak (8–11 pm AEDT) it creeps to roughly 90 seconds. Use chat for urgent things: stuck deposits, login problems, a bonus that did not credit, or a withdrawal that has not moved after the published timeline. The chat agent has direct access to your account once you confirm two ID points, so most fixes happen in the same session.

Email — For Anything With Attachments

Use email for KYC documents, bonus disputes that need screenshots, or any case that benefits from a paper trail. Median reply during AEDT business hours is 4 hours; overnight it lengthens to roughly 12 hours.

What to Send for KYC, in Order

To avoid the back-and-forth that frustrates new accounts, send the following in a single email subject-lined "KYC + your account email":

1. Photo ID — Australian passport bio page or driver licence both sides.

2. A selfie holding the same ID, with the date written on a piece of paper visible in frame.

3. Proof of address — a utility, bank or council bill dated within the last 90 days.

If you used a card to deposit, add a photo of the card with the middle 8 digits and CVV obscured. Sending all four in one email cuts review time roughly in half against staggered uploads.

If Something Goes Wrong

If you are not satisfied with our response, you can escalate to our regulator. Bizzo's complaints route is via the Curacao eGaming Authority. They will issue a case ID within 5 business days. We commit to responding to any regulator query within 48 hours.